Terms and Conditions
Postage Costs (UK)
Postage is calculated from the value of the order placed.
Below shows the range of postage charges according to the amount in your
basket.
Standard Postage
Order Value from £0.01 to £14.99 - Postage Charge is £2.75
Order Value Over £15.00 (no maximum) - Postage Charge is £4.50
New Modellers Shop aims to provide same day dispatch on most
orders placed before 4:30pm on weekdays. All items are carefully boxed and
shipped via Royal Mail 1st Class Postal Service as standard and should be
with you within 5 working days (usually the following day). If your item is
not in stock it may take up to 10 working days for delivery. Any further
delays an email notification shall be sent.
There are many reasons out of our control which may result in
late delivery. If we discover a problem you will be emailed, but once the
item has left New Modellers Shop Ltd it is down to Royal Mail to deliver on
time.
Royal Mail Next Day Special Delivery Option (by
phone only)
There is also the option to choose next day special delivery
up until 4:30.
Under 2kg - £9.50
Between 2-10kg - £20.00 (any overpaid postage will be
refunded)
Parcel Force
Orders can be sent Guaranteed 1 Working Day Delivery by Parcel Force (if an
order is placed and payment is authorised by 3pm). Please select 24hr
Courier Placed Before 3pm option on the basket screen.
Additional Postage Terms And
Conditions
Orders of next day delivery must be placed before
3:00pm for delivery next day (Monday to Friday). Orders placed at
the weekend will be sent on the Monday for delivery on Tuesday
(unless a bank holiday). You will be emailed if items of your order
are out of stock. If items are not in stock you will be given an
estimated time of arrival and the option to cancel part or all of
your order / have your additional postage refunded / or to send the
items when they arrive. You will be contacted if your order weighs
more than the additional postage you have purchased.
Postage Costs (EU)
If you live outside of the United Kingdom postage will be
charged at cost. If you would like to know the exact postage cost then
please email us with your order details at
info@newmodellersshop.co.uk.
Postage Costs (Rest of the World)
Postage is charged at Cost. We reserve the right to refuse to
ship items to some international countries. If you would like to know the
exact postage cost then please email us with your order details at
info@newmodellersshop.co.uk.
We cannot ship to the United States
or Canada.
Packaging
New Modellers Shop Ltd is aware that the packaging of models
needs to be of a high quality for collectors. New Modellers Shop Ltd however
cannot guarantee the condition of the packaging of the products. The
packaging is designed to protect the model and not to look good. If you are
a collector and need the boxes to be of a high standard please email me
first (click
here for email) and we will check the items in stock and inform you of
the quality of the packaging. Many items come to us from the Hornby stockist
with imperfections on the packaging and this is why we are unable to
guarantee the items condition.
Orders Returned to Sender
New Modellers Shop Ltd reserves the right to charge postage
for orders returned to us where a charge from the postal company is
incurred. The re-sending of items will require an additional postal charge.
The customer is liable for any orders shipped that are lost if an incorrect
address has been supplied.
What does DCC Ready / DCC Fitted mean?
DCC Ready - The
locomotive comes pre-fitted with a socket for a DCC chip to be plugged into.
DCC Fitted - The
locomotive has already been pre-fitted with a DCC Chip.
Payment
New Modellers Shop Ltd can accept payments via the following methods
-
Payment via our
secure checkout page (using Credit & Debit Card) (SSL
VeriSign 128bit encryption)
-
PayPal
-
Google Checkout
(using Credit & Debit Card)
-
Cheque and
Postal Orders (via our checkout)
-
Telephone (using
Credit & Debit Card)
At no time does New Modellers Shop Ltd hold or see your card
details when you place an order via our website. All details are inputted on
a secure site and only the order information is sent to us.
All cards will be automatically charged on receipt of an order, including
items that are out of stock or pre-order.
If you would prefer to pay for the goods at the time they become available
please email us your order to
info@newmodellersshop.co.uk
or phone us on 01733 704502.
Price
New Modellers Shop Ltd makes every effort to ensure the price on the
website is correct. If for whatever reason the price stated on the website
is incorrect we are not obliged to supply goods at the advertised price.
Where this is the case you will be notified of the error giving you the
option to cancel your order.
All prices are displayed inclusive of UK VAT and are payable in British Pounds.
Returns Policy
The distant selling regulations gives you the right to return
any items within 7 days of ordering if for any reason you change you mind.
The items must be returned to us un-opened and in the condition it was sent.
New Modellers Shop will then refund you for the value of the product, minus
the cost of postage and card fees (please note that postage fees may be more
then the set amount paid during checkout, as the cost of postage is often
subsidised within the price of the goods).
If you wish to do this we must be notified in writing by email
info@newmodellersshop.co.uk
If an incorrect item is sent to you and the item is returned
unopened, we will refund you the cost of postage and send you the correct
item if possible. If this is not possible we will refund you for the item
ordered. Please email us if this happens before you return the item and
suggest the most appropriate method of postage. Normally we will only refund
2nd class post.
If you have a problem with a Hornby model, you have one of
two options.
1) Return it to New Modellers Shop for a replacement.
or
2) Take it to your local Hornby's Service dealers. If it is
in warranty the repairs will be
FREE OF CHARGE. There is usually a list of
these which comes with your model. We recommend this option as in most cases
it is quicker and easier for you. We can also locate your nearest Hornby
service dealer for you.
Or you can return the item to:
Customer services
Hornby Hobbies Ltd
Westwood, Margate
Kent CT9 4JX
and/or telephone 01843 233525
We are not a service dealer and so cannot repair faulty
products.
Stock Notification Descriptions
-
Not Currently Available - Product is out of stock
and we are unable to obtain the product until the manufacturers next
production run. This may also mean that the item no longer being produced by
the
Manufacturer.
-
On-order - Product is currently out of stock.
Stock has been ordered from our supplier, and shall be shipped once
received.
-
Discontinued - Product is no longer being
produced by Manufacturer
New Modellers Shop Ltd cannot guarantee that an item is in
stock, even if an item is on our site and does not state that it is either
"Not currently available" or "On-Order" or "Discontinued" this does not mean
it is in stock. The website is updated constantly but as we also accept
telephone orders there is the possibility that for a short period of time
the amount of stock displayed by the site may be incorrect. The site allows
for items to be order which are not in stock as we receive delivery's daily
and items that were out of stock will be back in stock within a few days.
If you wish to buy an item not shown on the site please email
me at
info@newmodellersshop.co.uk
and we will try to obtain it for you.
VAT (Value Added Tax)
All prices on this site include UK VAT (20%) (as of the 4th January 2011)
VAT for Non-EU countries is used to subside postage
where possible, and postage will be charged at no more than cost.
VAT for the Channel Island will be refunded after the increased postage
charge is deducted.
Knives and Solvent Based Products
The sale of Knives
and Solvent Based Products are prohibited by Law (Within the UK) to those under
18 years of age. By adding any of these items to your basket your are confirming
that you are over 18 years of age.
New Modellers Shop Ltd is a UK company
and is governed by and construed in the law of the United Kingdom
and all disputes arising shall be subject to the exclusive
jurisdiction of the English Courts
About New Modellers Shop
Registered Business Address
(Not a Shop Address)
New Modellers Shop Ltd
25 Eastern Avenue
Dogsthorpe
Peterborough
PE1 4PH
New
Modellers Shop LTD is currently an internet and mail order only company and has
no retail shop for customers to visit.
